You can return or exchange your items up to14 days after you receive them for a full refund or exchange. Items must be in the same condition
as received: unworn and in their original packaging.

To begin the return process, contact us at

For hygiene reasons, earrings or hoops cannot be returned or exchanged.

Please post back your items, together with your completed returns form or note to: YiLin 18 Sun street, Canterbury, Kent, CT1 2HX

We will notify you once your items have been received, and we will automatically receive a refund via your original payment method. Please remember that, though we will make the refund the same day as the decision is made, it can take some time for your bank or credit card to process the refund and notify you of it.

We recommend using tracked and signed for service to ensure your items arrive safely. We are unable to process refunds if the item is not delivered to us.